Letter

Band 6+: You recently stayed at a hotel while attending a business conference. Unfortunately, several problems occurred during your stay. Write a letter to the hotel's general manager. In your letter: • Explain the problems you faced. • Describe how these issues affected your stay. • State what you would like the hotel to do to make up for the inconvenience.

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Dear Sir or Madam,

I am writing to express my dissatisfaction regarding my stay at your hotel for a business trip on 22 May.

Firstly, I booked the hotel room online for two days as I need to stay in the city due to a company meeting. Secondly, the advert I saw online claimed that the room was spacious. In addition, it has a powerful wifi connection which was highly required for my trip as the meeting presentation was online. But the room I checked-in on my arrival was cramped and untidy.

Moreover, the internet connection was unreliable. Furthermore there was a mouse in my room . I was not able to focus on my work which was inconvenience for me.

I hope that you will look into the matter and take prompt action. Also I would like to have a partial refund.

Yours faithfully

Jenny Miller

Word Count: 147

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Overall Band Score

6.5

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

online: 3

Try using synonyms for the above words

Task Response

The letter addresses the task by providing details of the stay, explaining the problem (cramped room, unreliable wifi, mouse), and suggesting a resolution (partial refund). However, there are some inaccuracies and irrelevant details: the mention of the online advert and the room being 'spacious' is not directly relevant to the complaint. The structure could be improved by focusing more on the problem and its impact on work. To improve, ensure all information directly supports the complaint and avoid extraneous details. Also, consider a more formal tone and clearer organization. The letter falls short of the required 150 words.

Coherence & Cohesion

The letter is generally well-organized and easy to follow. The paragraphs are logically structured, with the first paragraph introducing the purpose, the second describing the booking and the problem, and the third detailing the issue further. However, the use of cohesive devices like 'Firstly', 'Secondly', 'In addition', 'Moreover', and 'Furthermore' feels a bit mechanical and could be more natural. The transition between the second and third paragraphs could be smoother. Consider using a wider variety of linking words and phrases to improve flow.

Lexical Resource

The vocabulary used is adequate and appropriate for the task, with words like 'dissatisfaction', 'spacious', 'cramped', 'unreliable', and 'partial refund'. However, there is some repetition (e.g., 'room' is used multiple times) and a lack of more sophisticated or varied expressions. For example, instead of 'the room I checked-in on my arrival was cramped and untidy', you could say 'upon arrival, I found the room to be cramped and untidy'. The phrase 'which was inconvenience for me' is awkward; consider 'which was inconvenient for me' or 'which caused me inconvenience'. Overall, the lexical range is good but could be expanded for a higher score.

Grammatical Range & Accuracy

The letter demonstrates a reasonable range of grammatical structures, including simple and compound sentences. However, there are several errors and awkward phrasings. For example: 'as I need to stay' should be 'as I needed to stay' (tense consistency); 'it has a powerful wifi connection' should be 'it had a powerful wifi connection'; 'the room I checked-in on my arrival' should be 'the room I checked into upon arrival'; 'which was inconvenience for me' should be 'which was inconvenient for me'. Also, 'Furthermore there was a mouse' needs a comma after 'Furthermore'. Punctuation is generally correct but could be improved. With more attention to tense consistency and sentence structure, the grammatical accuracy would be higher.

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Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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