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Letter

Band 8+: You recently stayed at a hotel while attending a business conference. Unfortunately, several problems occurred during your stay. Write a letter to the hotel's general manager. In your letter: • Explain the problems you faced. • Describe how these issues affected your stay. • State what you would like the hotel to do to make up for the inconvenience.

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Note: Both the topic and the answer were created by one of our users.

Dear Manager

I hope this letter finds you well. I am writing to bring to your attention the unfortunae experience I encountered during my recent stay at the Grand Vista Hotel from October 10th to October 12th, 2023, while on a business trip for a conference.

Regrettably, my experience did not meet what i expected. Firstly, upon arrival, I found the check-in process slow, taking nearly 45 minutes despite having a reservation. Additionally, the room assigned to me was not properly cleaned; I noticed dust on surfaces and the bathroom had not been stocked with essential toiletries. Most disheartening was the reception staff’s lack of responsiveness when I wanted assistance regarding these issues, with one staff member dismissively stating they were too busy to help.

Given the inconveniences I faced, I believe some form of compensation is warranted. A refund of some portion of my stay or a complimentary night would go a long way in restoring my faith in your establishment. I look forward to your response regarding this matter, as I would like to consider your hotel for future business travels.

Thank you for your attention to this important issue.

Sincerely,

Maryam

Word Count: 194

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Overall Band Score

8.5
(+/- 0.5)
Vocabulary Complexity:
C1 - Intricate
Strive to incorporate even richer and more precise language.
Grammar Mistakes: N/A
Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

9
The letter fully addresses all parts of the task. The candidate clearly states the dates and purpose of the visit, provides specific and well-developed examples of the problems encountered (check-in delay, cleanliness, and staff attitude), and proposes realistic solutions for compensation. The tone is appropriately formal and professional for a letter of complaint. To further improve, the candidate could ensure consistent capitalization (e.g., 'i' instead of 'I'), though this does not detract from the overall task achievement.

Coherence & Cohesion

9
The letter is exceptionally well-organized. The progression of ideas is logical, moving from the introduction of the purpose to specific grievances and finally to a proposed resolution. Paragraphing is used effectively to separate different aspects of the complaint, making the message effortless to follow.

Lexical Resource

8
You have used a good range of vocabulary appropriate for a formal complaint, such as 'unfortunate experience', 'disheartening', 'lack of responsiveness', and 'warranted'. To reach a band 9, ensure that spelling is perfect (e.g., 'unfortunae' should be 'unfortunate') and continue to use sophisticated collocations naturally.

Grammatical Range & Accuracy

7
The grammatical structures are varied and mostly accurate, including complex sentences and appropriate use of punctuation. There are very minor slips, such as the lowercase 'i' in 'what i expected', but these do not impede communication. Maintaining consistent capitalization and proofreading for minor typos will help ensure full accuracy.

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