Band 5+: You recently stayed in a hotel in a city. You were however not satisfied with some things about the service. Write a letter to the manager of the hotel. In your letter give details of what was wrong explain what you had to do to overcome the problem at the time say what action you would like the manager to take

Dear Manager

I am writing with respect to the issues encountered during my last visit to your hotel, all efforts by your team to salvage the situation proved abortive.

On the 18th of Dec, 2023, i lodged in one of your standard bedroom precisely room 405. It was well furnished with neat bedsheets, I settled in , for a good rest. At midnight, I used the restroom but to my utmost dismay the water closet instead of flushing away bought back the waste so much so it overflowed. Its was a terrible situation.

I quickly reached out to the reception and reported the case, although response was swift, and also the technician was on ground to deal with this difficult situation. They were empathetic with my plight and even provided me with dinner as well as temporary place to stay while they sort the problem out. However, all ideas employed didn’t ameliorate the circumstances subsequently i had to relocate to another room.

Consequently, I would suggest an improved routine checks on the sanitary facilities, also worn out materials should be replaced and not managed. In addition, I will like to get a discount on my next visit.

I look forward to receiving your response.

Yours Faithfully

Ugochi Amanze