Letter

Band 5+: You recently stayed in a hotel while traveling on business, and you were disappointed with the service you received. Write a letter to the hotel manager. In your letter: Describe the problems you faced Explain why the service was unsatisfactory Say what you would like the manager to do

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Note: Both the topic and the answer were created by one of our users.

Dear Manager,

I am writing to express my dissatisfaction with the service I recieved during my recent stay in your hotel from august 6th to 9th august, I had chosen your establishment based on excellent online reviews and your advertised commitment to customer satisfaction, but, unfortunately, my experience fell short of expectation.

Upon my arrival, I noticed that the room I booked is not cleaned properly, other than that, the bed linens are filthy and it seems are not cleaned properly also. I have called the reception to make an action towards these problems but I haven’t recieved any response in the first 24 hours in my stay, Adding to that, the internet connection is hilarious, considering that i have some work to achieve online, I could not benefit from this feature to finish my work.

Overall, I would appreciate even a partial refund or a discount on a future booking with taking the notes into consideration and trying to solve them to ensure a better experience for future guests.

yours sincerly,

Mosaab hassan

Word Count: 174

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Overall Band Score

5.5

(+/- 0.5)

Vocabulary Complexity:
C1 - Intricate
Strive to incorporate even richer and more precise language.

Grammar Mistakes: N/A

Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

The letter addresses the task by describing the problems faced, explaining why the service was unsatisfactory, and stating what the writer would like the manager to do. There are some minor grammatical errors and awkward phrasing, but overall the letter is clear and coherent. To improve, focus on using more precise language and proofreading for grammatical accuracy.

Coherence & Cohesion

The letter is generally coherent, but the organization could be improved. Consider dedicating a paragraph to each main point (problems faced, reasons for dissatisfaction, and desired action). Using clearer topic sentences for each paragraph would also enhance coherence. For example, you could start a paragraph with 'Firstly, the cleanliness of the room was a significant issue.' Transition words could also be used more effectively to link ideas within paragraphs.

Lexical Resource

The vocabulary is adequate for the task, but there's room for improvement. Using more precise and varied vocabulary could enhance the impact of your letter. For example, instead of 'not cleaned properly,' you could use 'poorly maintained' or 'not up to standard'. Instead of 'make an action,' consider 'rectify the situation' or 'address these issues'. Also, avoid using informal words.

Grammatical Range & Accuracy

The letter contains several grammatical errors that affect clarity. Pay close attention to verb tense consistency, subject-verb agreement, and correct article usage. For example, 'I recieved' should be 'I received,' and 'the room I booked is not cleaned properly' could be improved to 'the room I booked was not properly cleaned.' Also, 'yours sincerly' should be 'yours sincerely'.

Band 5+: You recently stayed in a hotel while traveling on business, and you were disappointed with the service you received. Write a letter to the hotel manager. In your letter: Describe the problems you faced Explain why the service was unsatisfactory Say what you would like the manager to do

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Other Topics:

Your neighbors have recently written to you to complain about the noise from your house flat. Write a letter to your neighbors. In your letter Explain the reason for the noise Apologize Describe what action you will take

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Other Topics:

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