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Letter

Band 5+: You recently subscribed to an online meal delivery service that promised healthy, gourmet meals. However, the meals delivered were not as advertised. Write an email to the customer service department in about 150-200 words. Your email should include the following things: Mention when and where you subscribed to the service Describe your dissatisfaction with the meal quality and presentation Request specific actions to address your disappointment

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Note: Both the topic and the answer were created by one of our users.

Dear Sir/Madam,

The purpose of this email is regarding services that your company provides. Two weeks ago, I subscribed to the organic meal delivery serives in your mobile application; however, my experince was not pleasant and did not match my expectations. First and foremost, the delivery services was one day late than estimated delviery time indicated on the mobile application. Moreover, the meal box was damaged and arised health safety concerns. The products that was wrapped with foil bags had severe stains, and when I opened the foil bag itself it was clear that the meal inside is no longer safe to consume. Besides, I have been charged extra fee for delviery service, which was not clear for me becuase on your marketing video I was under impression that it was free of charge. Please take some action to improve your delivery and packaging processes. Also, I would highly recommend to review and change your quality assurance policies.

Thank you for your cooperation and looking into this matter at your earliest convenience.

Sincerely,

Mr.Nur

Word Count: 174

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Overall Band Score

5.5

(+/- 0.5)

Vocabulary Complexity:
C1 - Intricate
Strive to incorporate even richer and more precise language.

Grammar Mistakes: N/A

Vocabulary Repetition:

delivery: 3

Try using synonyms for the above words

Task Response

6.5

The email adequately addresses the task by mentioning the subscription, expressing dissatisfaction, and requesting actions. However, it could benefit from a more structured approach to complaints and a clearer articulation of desired resolutions.

Coherence & Cohesion

5.5

The email's message is mostly understandable, but the flow could be improved with better paragraphing and clearer transitions between ideas. Some grammatical errors affect the overall coherence.

Lexical Resource

5

The vocabulary used is appropriate, but the range could be expanded for a more sophisticated tone. More precise language would enhance the impact of the complaints.

Grammatical Range & Accuracy

4

The email contains several grammatical errors that affect clarity and fluency. Improving grammatical accuracy is crucial for a higher score.

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