Band 5+: You recently took a flight with an airline and had a very disappointing experience with the customer service and flight delays. Write a letter to the airline's customer service department complaining about your experience. You should include details about: - what specific issues you faced during your flight - how these issues impacted your travel plans - what actions you expect the airline to take to resolve this matter.

A few weeks ago, I had a terrible experience, taking a flight with destination to Madrid, firstly when I arrived to the plain, I was a little bit confused about where is my number or sit, so I tried to ask to the airplane stewardess, but the problem started when she took away my ticket in a bad way and then she looked at me with a down expression, I got mad after this, but I made an effort to keep calm.

Also I had another problem, I bought a flight plan that includes three different dinners during the flight, after the other complaining I started to get hungry, so I asked for dinner, the flight assistant brought me the food, but while I was eating, the flight assistant interrupted me saying my food had an additional cost that my plan don’t cover.

All of this situations affected my travel plan because, it supposed that at 5 pm the flight would arrive to Madrid, but unexpectedly the flight arrived at 7 pm !, also this changed my plans, because I was supposed to have a work meeting at that time.

I would recommend to the airline three different things, the most important is that the personal of the flight must have a especial and good treatment with the passengers, also that the airline fulfills with the online information and the plans that they sell and finally the pilot should say if there is a delay on the time of arrive.

Thanks, ran Takashi.