Band 4+: You recently visited a five-star hotel and resort for a holiday. However, you were not satisfied with the services rendered to you because most of the promised privileges and free use of amenities in your vacation package were not given to you during your stay. Write a letter to the hotel manager . In your letter: Explain the situation -Reiterate the privileges you were promised -Mention your dissatisfaction with your stay at their hotel. - Recommend possible solutions.

Dear Sir or Madam:

I am writing to complain about the services in your five-star hotel and resort. By the way, I am Shyr Ann Joy Linezo, first time client choose to stay here.

I am just to tell my disappointed because most of the promise privileges and free use of amenities in your vacation package were not give during our stay in your hotel.

However, i am not satisfied in your services like poor airconditioner i feel heat, noisy environment, lack of amenities your provide, and delay deliver of foods.

Therefore, I will suggest to the management of your hotel they double check every amenities package before serve the client and all facilities especially the airconditioner in every room, and give the time duration to serve the foods.

I look forward from you. Thank you.

Your respectfully,

Shyr Ann Joy A. Linezo