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Letter

Band 5+: You recently went on a business trip to another country and you faced an issue at the airport. Write a letter to the airport management and include ● what the details of your flight were. ● what the problem at the airport was. ● some suggestions for improvement.

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Note: Both the topic and the answer were created by one of our users.

Dear Sir or Madam,

I am writing to express my dissatisfaction with the service at your airport.

Last week, I was flying through Air Canada airline from Kelowna International Airport to Toronto Pearson Airport on 10th of July 2025 with my elder brother and son. The departure time was around 1:30 p.m. and we reached the airport before 3 hours of our flight time.

I must say that the toilets were not in progress in our terminal because those were going through re-construction progress. As my son travelled with us, he felt sudden pain in his stomach; however, using toilets were not possible for us due to construction going on there. Therefore, my 12-year-old son suffered throughout the journey.

I would like to suggest that you to build more than one washroom in same terminal which would allow us to use the other one in case of emergency. Furthermore, hire well qualified workers who repair or renovate the site in short period of time.

Best regards,

Jasdeep Singh

Word Count: 168

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Overall Band Score

5.5

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

airport: 3

Try using synonyms for the above words

Task Response

6.5

The letter adequately addresses all parts of the task. The flight details are clear, the problem is well-explained, and suggestions for improvement are provided. Minor improvements in clarity and structure could elevate the response.

Coherence & Cohesion

5.5

The letter's message is mostly understandable. However, some grammatical errors and awkward phrasing affect the overall flow and cohesion. Improving sentence structure and grammar would significantly enhance readability.

Lexical Resource

The vocabulary used is appropriate for the context. While there is a range of words, more precise and sophisticated language could be employed to enhance the overall impact. Some word choices could be more concise and impactful.

Grammatical Range & Accuracy

The letter contains several grammatical errors that affect clarity and fluency. Improving grammatical accuracy and sentence structure is crucial for achieving a higher score. A more varied range of grammatical structures would also be beneficial.

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