Band 6+: You recently went on a business trip to another country and you faced an issue at the airport. Write a letter to the airport management and include ● what the details of your flight were. ● what the problem at the airport was. ● some suggestions for improvement.

Dear Sir/Madam,

I am one of your passengers and am writing this letter to inform you about the trouble that I faced last Sunday at the Delhi airport. I was travelling to Canada for a business conference with your flight ‘Airbus 380’, which was scheduled at 11.15A.M. in the morning, and I had an economy class ticket.

When I arrived at the airport, I was in a hurry because of my delayed train, and the queue for the luggage drop counter was too long, leading to the fear of fright miss. Fortunately, other passengers. allowed me to escape the queue and proceed further.

However, we cannot always rely on others. Being a reputed airline service provider, you should try to expand your services at the busiest airports. Moreover, some automated boarding pass dispenser can help in reducing your staff’s workload, and diminishing passengers waiting hours.

I look forward to a positive response.

Yours faithfully,

Subhas Kundu