Letter

Band 6+: You recently ordered a laptop online, but the item delivered is different from what you purchased. Write a letter to the company.

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Dear Sir/Madam,

I am writing this letter to inform you about a faluty delivery of a laptop I ordered from your company online.

I visited your website last week where I saw a macbook air in rose gold color which I ordered as a gift for my sister on her birthday as she is very fond of it. I received a call for order confirmation in which I categorically mentioned the rose gold color to which the support operator assured me I would get the ordered laptop. Yesterday when I received my order and unboxed it, to my utter disappointement, it was a black colored macbook air. A similar one was available elsewhere at a cheaper rate but I opt to buy it from you just for the rose gold color.

Within an hour of receiving the parcel I called the customer service to launch a complain, upon which I was told that I must have selected the wrong color and that the company has no exchange no return policy. This is a very disappointing experience.

I would like to request you to please look into this matter and either refund my money or send me a replacement rose gold macbook as soon as possible. Also please look into your company policies, an exchange or refund should be offered if the delivery is wrong at your end.

Waiting for your prompt response.

Yours sincerely,

sumaira

Word Count: 235

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Overall Band Score

6.5

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:

which: 4

ordered: 3

company: 3

macbook: 3

color: 3

Try using synonyms for the above words

Task Response

The letter effectively addresses all three bullet points: it clearly explains what was ordered (a rose gold MacBook Air) and what was received (a black one), describes the action taken (calling customer service and being told about the no-return policy), and states the desired resolution (refund or replacement). The tone is appropriate and the purpose is clear. Minor lapses include a few spelling errors (e.g., 'faluty', 'disappointement', 'complain' instead of 'complaint') and a slightly informal closing ('sumaira' without a full name). To improve, ensure all details are accurate and proofread for spelling and punctuation. Overall, the task is well covered with only minor omissions.

Coherence & Cohesion

The letter is logically organized and easy to follow, with a clear introduction, body, and conclusion. However, some sentences are overly long and could be broken down for better clarity. The use of cohesive devices is adequate, but there are minor lapses in flow, such as the abrupt transition from describing the problem to the customer service interaction. Consider using more varied linking words and ensuring each paragraph has a clear central idea.

Lexical Resource

The vocabulary is generally appropriate and conveys the message clearly, but there are some inaccuracies and informal choices that reduce precision. For example, 'faluty' should be 'faulty', 'disappointement' should be 'disappointment', and 'opt' should be 'opted'. Phrases like 'very fond of it' and 'look into this matter' are acceptable but could be more formal. To improve, use more precise and formal vocabulary, and proofread for spelling errors.

Grammatical Range & Accuracy

The letter demonstrates a reasonable range of grammatical structures, but there are several errors that affect accuracy. For instance, 'I am writing this letter to inform you about a faluty delivery' should be 'faulty delivery', and 'to my utter disappointement' should be 'disappointment'. Also, 'I opt to buy it' should be 'I opted to buy it', and 'launch a complain' should be 'lodge a complaint'. The sentence 'Also please look into your company policies, an exchange or refund should be offered if the delivery is wrong at your end' is a run-on and could be split into two sentences. Overall, while the meaning is clear, these errors detract from the overall accuracy.

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Band 6+: You recently ordered a laptop online, but the item delivered is different from what you purchased. Write a letter to the company.

Check Your Answer On This Topic?

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

You recently ordered a laptop online, but the item delivered is different from what you purchased. Write a letter to the company.

You recently ordered a laptop online, but the item delivered is different from what you purchased. Write a letter to the company.

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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