🔥 Today Only: Save 30% on Premium — Offer Ends Soon! - Upgrade Now!

Letter

Band 8+: You recently ordered a laptop online, but the item delivered is different from what you purchased. Write a letter to the company.

See all user-written answers on this topic

Skyrocket your IELTS band score by 1-2 points in under a month with our premium plan!

Note: Both the topic and the answer were created by one of our users.

I am writing to express my concern regarding a laptop I recently purchased from your online store. Although the product was delivered on time, it is not the model I ordered.

I had specifically purchased the ZenPro X14, 16GB RAM, 1TB SSD, but the package contained the ZenPro Lite 8GB RAM version, which is significantly lower in specification and price. I have already checked the invoice, and the correct model is clearly mentioned there.

Given this discrepancy, I kindly request you to arrange an immediate replacement for the correct model. If the item is currently unavailable, I would prefer a full refund. Please also advise on how I should return the incorrect product.

Thank you for your prompt attention to this matter. I look forward to a quick resolution.

Yours faithfully,

Ashan Singh

Word Count: 133

Check Your Answer On This Topic?

Check My Answer

Generate A Band-9 Sample Answer?

Generate A Sample

Overall Band Score

8.5

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:

model: 3

Try using synonyms for the above words

Task Response

The letter appropriately addresses all requirements of the task. The purpose of the letter is immediately clear, the issue is explained logically, and the desired actions are clearly stated. The tone is polite and professional. Overall, the letter is well-written and effectively communicates the necessary information. The letter falls short of the required 150 words.

Coherence & Cohesion

The letter presents a clear and logical flow of information, making it easy to follow. The paragraphing is well-managed, contributing to the overall coherence of the letter. The use of cohesive devices is natural and effective.

Lexical Resource

The letter demonstrates a wide range of vocabulary used accurately and appropriately. The language is natural and sophisticated, enhancing the clarity and impact of the message.

Grammatical Range & Accuracy

The letter exhibits a wide range of grammatical structures with full flexibility and control. Grammar and punctuation are used appropriately throughout the letter, contributing to its overall clarity and professionalism.

Answers On The Same Topic:

You recently ordered a laptop online, but the item delivered is different from what you purchased. Write a letter to the company.

Dear Sir or Madam, I express my dissatisfaction about the mistake made by dispatching department of your company. I Nandan Patel had booked my order of brand new Dell- 3000 series laptop last week of august, through online shoping. I recieved my product ; I was very happy besause they complete my order in time […]

Band 4+

See All

Other Topics:

You were supposed to attend a friend's birthday party last weekend, but you didn't show up without any notice. Write a letter to your friend apologizing for your absence. You should include details about: - why you couldn't attend the party - why you didn't inform them beforehand - how you plan to make it up to them.

Dear Mert, I am just writing to let you know that, I am so unhappy because I forgot to attend your birthday dinner. I would like to apologize for you . Maybe you remembered,I had explained my employment. I do not have a lot of time do something because I am so busy . For […]

Band 5+

You've been invited to a friend's wedding but unfortunately, you are unable to attend. Write a letter to your friend explaining why you can't make it. You should include details about: - express your happiness for them - explain your reason for not being able to attend - extend your best wishes and suggest an alternative way to celebrate with them

Hi Stive, I was really surprised when I found out that you’re getting married in September! Thank you very much for your invitation to the wedding ceremony! I feel really sorry for not being able to attend your party. I’m afraid I’ll have to miss your wedding day because I have an appointment at the […]

Band 9

You recently had dinner at a restaurant and experienced poor service and incorrect billing. Write a letter to the restaurant manager to complain about your experience. Include: the specific problems you encountered with the service and the bill; how this affected your overall dining experience; what action you expect the manager to take.

Dear Sir, Madame, I am writing to express my dissatisfaction regarding about your meal restaurant. Yesterday I visited the restaurant with my friends. whatever we wanted everyting so wrong. firstly, We looked a menu and decided what we ate. Called a waiter but nearly ten minutes waited when he came. After, we choose some meal […]

Band 4+

You are planning to get engaged to your boyfriend/girlfriend this winter and married next summer, but your parents, who are often judgmental, have criticized him/her without getting to know him/her. Write an email to your parents addressing their behaviour, challenging their judgments, and suggesting a way to move forward.

Dear Mom and Dad, I hope my letter finds you well. I deeply apologize for me not being able to get in touch with you sooner. The purpose of this message is to clarify the severe concerns you have regarding my partner. To be perfectly honest, this matter of fact has been bothering me for […]

Band 8+

The local community center is looking for a part-time receptionist to work evenings and weekends. Write a letter to the center's manager to apply for the job. Include details about: - which position you are applying for and where you saw the advertisement - why your communication and customer service skills make you a strong candidate - when you can start and your preferred working hours.

Dear hiring manager Hope you are doing well. I am writing this letter regading hiring as a receptionist on weekend in community centre. i hsve done my bachlor’s art and post gradution deploma in hospitality and tourism from well know university. Moreover, I have two year experience of receptionist at a hotel, where my duties […]

Band 5+

You have recently moved to a new city for work and you are having trouble adjusting to the local lifestyle. Write a letter to a friend living in that city explaining your situation. You should include details about: - why you moved to the city - what specific aspects of the lifestyle are difficult for you - how your friend might be able to help you settle in.

Dear Lisa, You might be wondering why I am taking so long in writing back to your previous letter. Baically as I had mentioned earlier that I am moving to Karachi for a year because I have got promoted and become Team Leader for Karachi’s office. This promotion has come with other side-challenges also in […]

Band 7+