Letter

Band 4+: You recently ordered a laptop online, but the item delivered is different from what you purchased. Write a letter to the company.

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Dear Sir or Madam,

I express my dissatisfaction about the mistake made by dispatching department of your company. I Nandan Patel had booked my order of brand new Dell- 3000 series laptop last week of august, through online shoping.

I recieved my product ; I was very happy besause they complete my order in time but, I surpriced when open the box and found that, they delivered a other model insted of those model selected by me.

I want to replace this product as per the company’s policy, if not possible then give me the total refund in my account as soon as possible. I suggest to you that, you should Improve your service due to compitational environment, Moreover, It is helpful to providing the consumers satisfaction. I believe that, It is very important for overall growth of the company. I will appreciate, if you could resolve this problem.

I look forward to your positive reponse.

Yours sincerely,

Nandan Patel.

Word Count: 160

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Overall Band Score

4.5

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

The letter adequately addresses the task by explaining the order, describing the incorrect item received, and stating the desired resolution. There are a few minor grammatical errors and awkward phrasings, but overall the message is clear. To improve, focus on using more precise language and proofreading for grammatical accuracy.

Coherence & Cohesion

The letter's organization is somewhat clear, but the flow of ideas could be improved. Consider using more effective transitions between sentences and paragraphs to guide the reader. For example, when transitioning from describing the problem to stating your desired resolution, a clearer link could be established. Also, ensure each paragraph focuses on a single main point to enhance clarity.

Lexical Resource

The vocabulary used is generally adequate for the task, but there are opportunities to enhance it with more precise and varied word choices. For instance, instead of repeatedly using general terms like 'product' or 'service,' try to incorporate more specific vocabulary related to the context of online orders and customer service. Expanding your range of vocabulary will make your writing more engaging and effective.

Grammatical Range & Accuracy

The letter contains several grammatical errors that affect clarity. Focus on improving sentence structure, subject-verb agreement, and correct use of articles and prepositions. For example, phrases like 'I recieved my product' and 'Improve your service due to compitational environment' need grammatical correction to convey the intended meaning accurately. Proofreading carefully and focusing on basic grammar rules will enhance the accuracy of your writing.

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Band 4+: You recently ordered a laptop online, but the item delivered is different from what you purchased. Write a letter to the company.

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

You recently ordered a laptop online, but the item delivered is different from what you purchased. Write a letter to the company.

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You recently visited a local restaurant. The service and food were poor. Write a letter to the restaurant manager. Include: What happened Why you were unhappy What you want them to do

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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