Band 6+: You recently went shopping at the local supermarket. When you got home and noticed your bill, you found that you had been charged for items you did not purchase. Write a letter to the supermarket manager explaining what has happened. Tell the manager how you feel about the error and tell the manager what you would like him/her to do about it.

Dear Sir or Madam,

I am Emma Ariana, a frequent shopper of your mega mall. Yesterday I went to your mall located in Rainbow Complex and purchased a few items. However, after I returned home and noticed my bill, I was bewildered as I was billed for items that I have not purchased! I hope you would rectify the error made by one of your employees.

In relation to the specifics of the purchase, I bought a pair of sandals, a towel, a bottle of shampoo, a coffee mug, a box of chocolate, cat food, shower gel and some packeted foods, for which I have been billed and in addition 115 dollars for items I have not picked at all! My invoice number is MR8-C1254, dated 15th May 2019, and the invoice amount is $247. It shows that I have purchased a large flower vessel, a doormat and a water purifier! This must be a mistake!

I was in a hurry and did not cross-check the items against the bill while checking out from the queue. But I am sure the salesgirl, whose name is Marinda, had made some sort of mistake while printing my invoice.

I would like you to refund the extra amount next time I visit your shop and make sure this unwanted situation does not repeat.

Yours faithfully,

Nargiza Axmedova