Dear Alisha,
I hope you’re doing well!
I’m writing to sincerely apologize for the condition of the birthday gift that I sent you. I understand that it might have ruined your mood.
I was very disappointed to hear that gift arrived damaged that I bought online last weekend. Although I had selected it carefully and keeping your preference in my mind, unfortunately, it was mishandled during delivery which is truly heartbreaking.
Please accept my heartfelt apology for this inconvenience. I have already contacted the seller and requested for a replacement. Now, I am sure that you will get a new gift in perfect condition that will make you happy.
I hope you will understand and forgive me. In fact, I am planning to visit you soon for celebrating your birthday again and we will have more fun together.
Let’s catch up soon!
Best wishes,
Sandeep
