Band 6+: You should spend about 20 minutes on this task. You ordered an item from an online shop three weeks ago. The shop said you would get the item two days later but you have not received it yet. Last week you sent an email about the situation to the shop, but you did not receive a reply. Write a letter to the manager. In your letter explain the situation complain about the bad service ask for immediate delivery of your order or your money back You should write at least 150 words. You do NOT need to write any addresses. Begin your letter as follows: Dear Sir or Madam,

Dear sir or Madam,

I hope you are doing good. Last week on March 21st, I wrote an email to your shop about an order that I had placed which has still not been received. I got no reply to the email. While I ordered, I got a confirmation email that said I would get the item within two days but I have still been waiting for it for 2 weeks now. The order was very urgent to me for personal reasons. The delivery service seems to be very bad. I do not know if it was an external organization that was supposed to do the delivery or your company service, nonetheless, I have been extremely dissatisfied. I have written this letter to either ask you to supply the item as soon as possible or give a complete refund including the tax amount.

I hope you will consider my request and perform accordingly.

Thanks,

Allen