Letter

Band 5+: You signed up for a language course at a local college, but you are not satisfied with the quality of the instruction. Write a letter to the college administration to complain about the course. You should include details about: - The course name and duration - Specific reasons why you are dissatisfied with the course - What changes you would like the college to make or what compensation you expect

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Dear manager,

I would like to express my dissatisfaction from your Spanish language course during my learning time from April to July. This complaint is intended to the quality of your lessons which truly repetitive and made the students can’t improve their ability in short time. Moreover, the schedule at Saturday sometimes changed due to the lack of tutor presence, this case can’t be accepted for much time mainly as students are not given any information for subtitute classes.

We know the reputation of Golda Learning Center is one of the best education in this city. In addition, your center was provided the new curriculum to enhance students’ skills in order to made an instant impact for short courses in any language that you arranged. Furthermore, the expectation from the learner is also high and no one wants to lower their standards to adjust their time with your unacceptable matters.

Therefore, we would like you to clarify this complaint within the next 48 hours. Other than that, we asking for the refund or free classes for the next 2 months at August until September. I hope you understand and reply my letter quickly with your responsibility and honor. Sincerely,Huncho

Word Count: 199

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Overall Band Score

5.5

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:

their: 3

Try using synonyms for the above words

Task Response

The letter adequately addresses the task by outlining the course details, reasons for dissatisfaction, and desired changes/compensation. However, the tone could be more professional and the organization could be improved for better clarity. For example, elaborating on the specific ways the lessons were repetitive and the impact of schedule changes would strengthen the argument. Also, ensure a consistently formal tone throughout the letter.

Coherence & Cohesion

The letter is generally understandable, but the organization could be improved. Consider using more explicit transitions between your points to guide the reader. For example, you could start a new paragraph when you move from discussing the repetitive lessons to the scheduling issues. Also, ensure that each paragraph focuses on a single main idea to improve clarity.

Lexical Resource

The vocabulary is adequate for the task, but there are opportunities to use more precise and varied language. For instance, instead of 'made the students can't improve their ability,' you could say 'hindered students' progress' or 'failed to facilitate improvement in students' abilities.' Also, avoid informal language such as 'can't be accepted for much time'; replace it with something more formal like 'is unacceptable in the long term.'

Grammatical Range & Accuracy

There are several grammatical errors that affect the clarity of your letter. For example, 'dissatisfaction from' should be 'dissatisfaction with.' Also, 'this complaint is intended to the quality' is awkward; consider rephrasing it to 'this complaint concerns the quality.' Pay close attention to subject-verb agreement and correct tense usage throughout the letter. Proofreading carefully before submitting can help catch these errors.

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