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Letter

Band 5+: You signed up for a language course at a local community center, but the course was canceled without adequate notice, and your registration fee has not been refunded. Write a letter to the community center complaining about the course cancellation and the lack of a refund. You should include details about: - the course name and dates - the date you received the cancellation notice (if any) - what action you expect them to take regarding the refund of your registration fee.

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Dear Sir or Madame,

I’m writting this letter to let you know about the situation for the language course that I applied.

I saw the course name “TEOL Language Course” while I was doing surf on the internet. I made some researches about it and I realized that there was a fifty percent discount from 13th September until 20 September.

I always wanted to learn a new language, and that’s why I applied very quickly on the 15th of the September. After the 2 hours later from application, I received an email from you confirming that my application has been approved. In the email said I could start my lessons on the 22 September. I couldn’t join the class when I clicked the link that was sent to me on the day of the class. I immediatly called your manager to solve this problem. First, he said it was an technical problem and he’ll fix it. One and half hour later, I had a phone call with the same manager, and he said my application wasnt approved. I showed him my bill, but he said he couldn’t do anything about because he has no abilty to solve this problem.

I’m expecting the take my regarding the refund of my registration fee. I’d be happy if you do this.

Please consider my situation and let me know about the new informed situations.

Sincerely,

Ozzy

Word Count: 233

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Overall Band Score

5

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

about: 4

language: 3

september: 3

application: 3

Try using synonyms for the above words

Task Response

7

The letter addresses the task by complaining about the course cancellation and lack of refund, including details about the course, dates, and expected action. However, there are some areas for improvement. The letter could benefit from clearer organization and more precise language. For instance, explicitly stating the date of the cancellation notice (even if it was verbal) would strengthen the response. Additionally, while the request for a refund is present, it could be phrased more formally and directly. Overall, the letter is satisfactory but could be enhanced with greater clarity and formality.

Coherence & Cohesion

4

The letter's organization could be improved for clarity. Consider dedicating a paragraph to each key point: the course details, the cancellation issue, and the expected action. This will enhance the flow and make it easier for the reader to follow your message. Also, ensure a smooth transition between your ideas.

Lexical Resource

5

While the vocabulary is generally adequate, there's room to enhance it with more precise and formal language. For instance, instead of 'doing surf on the internet,' you could say 'browsing the internet.' Also, vary your word choice to avoid repetition and demonstrate a wider range.

Grammatical Range & Accuracy

4

The letter contains several grammatical errors that affect clarity. Pay close attention to verb tense consistency, correct article usage (a/an/the), and subject-verb agreement. Review the letter carefully for these errors and consider using grammar-checking tools to help identify and correct them.

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