Dear sir,
My name is siddhi patel, and my flight number is HA1234. I recently travelled from India to Canada on 23rd February through Air Canada airline. I have faced some problem at the Toronto Pearson airport.
I had problem to find the baggage claiming area. So, at first when I landed, I was told by crew member that passengers can collect their luggage at belt number 4. I went directly to belt number 4 and waited there for 1 hour to collect my bag. During that time, I asked one of the staff members and they told me that we have some issue so it will be there in sort time. After one hour they put an announcement that our baggage will come at different belt number. I got frustrated because we waited there for an hour and after that I need to go to different belt. Also, the washrooms are so dirty that no one can use the washrooms. Airport needs to have proper and clean washroom as some passenger use washroom to get fresh and to change their cloths. I understand that, the airport is so much bigger than ither airports but it required proper management team to handle.
I would like to suggest airport authority, to add some seating arrangements near the baggage claiming area. As passenger has waited there for one hour standing only. So, if you can arrange some siting arrangements then that would help passenger to sit and wait for bags. Furthermore, hire some good cleaner to keep the washroom clean.
Best regards,
Siddhi patel