Letter

Band 6+: You were hurt in a minor accident inside a supermarket, and you wish to complain to the supermarket. Write a letter to the manager of the supermarket. In your letter, say who are you give details about the accident suggest how the supermarket could prevent similar accidents

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Dear Sir/Madam,

I am writing this letter regarding a terrible accident I had at your supermarket last week.

Last Friday at 2 PM, I was shopping at your large branch in Cairo, when my new wallet disappeared in the crowd. I was shocked because it was not only a new one but also contained my 2 credit cards and approximately 5000 Egyptian pounds.

I went immediately to the security office at your market who asked for some details about it, such as the color and the time of the lost. Once I gave him all the data he needed, he instantly reviewed the surveillance camera records. After an hour, he succeeded in identifying the thief and catching him, and ultimately, I got my wallet safely.

Despite this successful mission, the staff was struggling to identify the criminal’s face due to the low resolution of the CCTV. That is why I suggest upgrading your security system, using high resolution cameras to make the identification much easier.

Yours faithfully,

Mohamed Atef

Word Count: 169

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Overall Band Score

6.5

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

The letter addresses the task but with significant inaccuracies and omissions. It describes an incident of theft rather than an accident, which is a key misinterpretation of the task. The response does not clearly explain how staff helped in the context of an accident, and the suggestion focuses on security cameras rather than preventing accidents. To improve, ensure the incident is an accident (e.g., a slip or fall), describe the staff's assistance in that context, and suggest measures like spill cleanup or better signage. Also, maintain a formal tone and avoid irrelevant details.

Coherence & Cohesion

The letter is logically organized with a clear introduction, body paragraphs, and conclusion. The sequence of events is easy to follow. However, the transition from the description of the incident to the staff's help could be smoother, and the final suggestion paragraph could be more clearly linked to the previous one. Consider using cohesive devices such as 'In addition' or 'Furthermore' to connect ideas more explicitly.

Lexical Resource

The vocabulary is appropriate and generally accurate, with some good use of descriptive language (e.g., 'terrible accident', 'instantly reviewed', 'successful mission'). However, there are a few awkward or informal phrases (e.g., 'my new wallet disappeared in the crowd', 'the time of the lost', 'the staff was struggling') that could be replaced with more precise and formal expressions. Expanding the range of vocabulary related to security and prevention would enhance the response.

Grammatical Range & Accuracy

There are several grammatical errors and awkward phrasings that affect clarity. For example, 'the time of the lost' should be 'the time of the loss', 'the staff was struggling' should be 'the staff were struggling' (or 'had difficulty'), and 'the criminal's face' is fine but the sentence structure could be improved. Additionally, the use of tenses is inconsistent in places. To improve, focus on subject-verb agreement, correct use of articles, and more varied sentence structures.

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Band 6+: You were hurt in a minor accident inside a supermarket, and you wish to complain to the supermarket. Write a letter to the manager of the supermarket. In your letter, say who are you give details about the accident suggest how the supermarket could prevent similar accidents

Check Your Answer On This Topic?

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

You were hurt in a minor accident inside a supermarket, and you wish to complain to the supermarket. Write a letter to the manager of the supermarket. In your letter, say who are you give details about the accident suggest how the supermarket could prevent similar accidents

You were hurt in a minor accident inside a supermarket, and you wish to complain to the supermarket. Write a letter to the manager of the supermarket. In your letter, say who are you give details about the accident suggest how the supermarket could prevent similar accidents

You were hurt in a minor accident inside a supermarket, and you wish to complain to the supermarket. Write a letter to the manager of the supermarket. In your letter, say who are you give details about the accident suggest how the supermarket could prevent similar accidents

You were hurt in a minor accident inside a supermarket, and you wish to complain to the supermarket. Write a letter to the manager of the supermarket. In your letter, say who are you give details about the accident suggest how the supermarket could prevent similar accidents

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Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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