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Letter

Band 5+: You were recently disrespected by one of the employees at your local supermarket. Write a letter to the supermarket manager

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Note: Both the topic and the answer were created by one of our users.

Dear Sir or Madam,

The reason why I am addressing you is that I want to inform you about disappointment your staff made as well as suggest some alternatives to increase your service.

About two days ago, I want to bought pasta, small cheesecake and other nedds from yous supermarket. However, your employee calculated price wrong and said pay more than real payment. The misunderstanding was started with this event. I said to calculate things by one by but she told that he is better in maths than I. Furthermore, he mentioned that he would not gave me a plastic bag for my products. I was very angry about that, but I counted prices of things and showed him. He realized that his calculation was wrong, after that he did not say sorry for his mistake. In my opinion, our local must not have poor service like this. If your staff is not kind to customers you should find another one with better character.

I hope you will understand situation and answer to my letter as soon as possible

Best regards,

Adrien Agrest

Word Count: 183

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Overall Band Score

5

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

6.5

The letter adequately addresses the task by describing the incident and suggesting improvements. However, it could be more focused and impactful.

Coherence & Cohesion

5

The letter's message is mostly understandable, but the flow is disrupted by grammatical errors and unclear phrasing. Improved sentence structure and paragraphing would enhance coherence.

Lexical Resource

4.5

The vocabulary is sufficient but lacks range and precision. More sophisticated word choices would improve the overall impact.

Grammatical Range & Accuracy

3.5

Numerous grammatical errors significantly affect the clarity and fluency of the letter. Improved accuracy is crucial for a higher score.

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