Letter

Band 7+: You work at home and have a problem with a piece of equipment that you use for your job. Write a letter to the shop or company which supplied the equipment. In your letter. Describe the problem with the equipment Explain how this problem is affecting your work Say what you want the shop or company to do

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Dear Sir,

I am writing to inform you that I am not satisfiedwith a webcam that I purchased from your shop last month. The equipment is used for my job, although I work from the comfort of my home.

The main problems with the webcam are its poor picture quality with blurry videos and black screening. Additionally, the front camera is blinking a red light, and after some time the camera switches off automatically.

Unfortunately, these problems are affecting my work badly. As I work from home and have to attend meetings and conferences globally, its poor camera quality makes videos blurry. As a result, my work is being badly affected, and the equipment does not meet expectations.

I want you to send a shop assistant from your shop to the already provided address previousl, so that they may check the current issue. If the problem cannot be fixed, I request you to arrange a replacement with a new webcam at your earliest convenience, as I have an urgent video call meeting next week.

Thankyou for your assistance. I look forward to your prompt response.

Yours sincerely,

Ayesha Saddiqa

Word Count: 189

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Overall Band Score

7.5

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:

webcam: 3

camera: 3

Try using synonyms for the above words

Task Response

The letter appropriately addresses all requirements of the task, clearly describing the problem, its impact on work, and the desired action. The content is relevant and sufficiently detailed. To further enhance the response, consider adding specific details about the webcam model or purchase date to facilitate quicker assistance from the company. Also, proofread for minor grammatical errors.

Coherence & Cohesion

The letter is well-organized and easy to follow. The paragraphing is logical, with each paragraph addressing a specific aspect of the task. Transitions between ideas are generally smooth, contributing to the overall coherence of the letter. To further enhance coherence, consider using more varied cohesive devices to link ideas within paragraphs.

Lexical Resource

The letter demonstrates a good range of vocabulary, appropriate for the task. Terms like 'blurry videos,' 'black screening,' and 'urgent video call meeting' are effectively used. To further improve, try incorporating more sophisticated vocabulary related to technical issues and customer service to showcase a wider lexical range.

Grammatical Range & Accuracy

The letter exhibits a strong command of grammar with only minor errors. A variety of sentence structures are used effectively. Pay close attention to articles and prepositions for further refinement. Overall, the grammatical accuracy contributes to the clarity and professionalism of the letter.

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Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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