Band 9: You work at home and have a problem with a piece of equipment that you use for your job. Write a letter to the shop or company which supplied the equipment. In your letter. Describe the problem with the equipment Explain how this problem is affecting your work Say what you want the shop or company to do

Dear Sir or Madam,

I am writing to complain about a problem with a piece of equipment that I recently purchased from your company for my work-from-home job.

The equipment in question is a desktop printer that I bought from your store two weeks ago. Unfortunately, it has started malfunctioning, as it frequently stops working in the middle of printing and displays error messages. Despite following the instructions in the user manual, the problem has not been resolved.

This issue has significantly affected my work, as printing documents is an essential part of my daily tasks. Due to this fault, I have missed deadlines and have had to rely on external printing services, which has caused unnecessary stress and additional expense.

I would appreciate it if you could either repair the faulty equipment or replace it with a fully functioning one at the earliest convenience. Alternatively, I would welcome a full refund if the issue cannot be resolved promptly.

I look forward to your response.

Yours faithfully,

Haseeb Rehman