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Letter

Band 9: You work at home and have a problem with a piece of equipment that you use for your job. Write a letter to the shop or company which supplied the equipment. In your letter. Describe the problem with the equipment Explain how this problem is affecting your work Say what you want the shop or company to do

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Note: Both the topic and the answer were created by one of our users.

Dear Sir or Madam,

I am writing regarding the webcam which I use for my remote job as it is not working properly.

The problem is that it automatically turns off during use and then shows an error message on the screen. I have reconnected the wire to my desktop multiple times and even tried a different USB port, but it still does not work reliably.

This problem is affecting my work to a major extent. For example, it goes off during important meetings with clients, which makes me look unprofessional and delays my tasks. As a result, I have missed deadlines twice this week and lost some business opportunities.

Therefore, I would like you to replace the webcam with a new one or provide a full refund as soon as possible. Please send instructions on how to return the faulty item.

Thank you for your prompt attention to this matter. I look forward to your quick reply.

Yours faithfully,

Meetkumar

Word Count: 161

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

The letter appropriately satisfies all the requirements of the task. The problem with the equipment is clearly described, the impact on work is well-explained with specific examples, and a clear solution is requested. The tone is professional and the letter is well-organized.

Coherence & Cohesion

The letter presents a clear and logical flow of information, making it easy to follow. The paragraphing is well-managed, and cohesive devices are used effectively to connect ideas.

Lexical Resource

The letter demonstrates a wide range of vocabulary used accurately and appropriately. The language is natural and sophisticated, enhancing the overall quality of the writing.

Grammatical Range & Accuracy

The letter exhibits a wide range of grammatical structures with full flexibility and control. Punctuation and grammar are used appropriately throughout, contributing to the letter's clarity and professionalism.

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Band 5+

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Band 5+

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Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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