Letter

Band 7+: You work at home and have a problem with a piece of equipment that you use for your job. Write a letter to the shop or company which supplied the equipment. In your letter. Describe the problem with the equipment Explain how this problem is affecting your work Say what you want the shop or company to do

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Dear Madam，

I am writing to report a problem with the multifunction printer I purchased from your company last year. For the past week, the machine has started jamming every time I tried to print more than ten pages. I looked up the electronic version of the manual to fix the problem, I cleaned the dust and checked the paper tray, but the problem persisted.

This situation has caused great difficulties in my daily work. I run a small online business from home and need a printer to prepare order invoices and shipping labels. Because the printer would shut down halfway through every job, I had to delay several orders, which affected my productivity and customer trust in me.

I would appreciate it if you could send a technician to inspect the printer or return it for repair. If it cannot be repaired, I would like to request a new device within the warranty period.

Thanks for your help. Looking forward to hearing from you soon.

Best wishes

Hedy

Word Count: 169

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Overall Band Score

7.5

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:

printer: 4

problem: 3

would: 3

Try using synonyms for the above words

Task Response

The letter appropriately satisfies all requirements of the task. The problem is clearly described, the impact on work is well-explained, and a clear course of action is requested. The tone is professional and the language is accurate.

Coherence & Cohesion

The letter is well-organized and the message is easy to follow. The paragraphing is logical, with each paragraph addressing a specific point as outlined in the task. Transitions between sentences and paragraphs are generally smooth, contributing to the overall coherence of the letter. To further enhance coherence, consider using more varied cohesive devices to link ideas, such as adding specific transition words or phrases to strengthen the connections between the problem description, its impact, and the desired resolution.

Lexical Resource

The letter demonstrates a good range of vocabulary appropriate for the task. Terms like 'multifunction printer,' 'jamming,' 'electronic version of the manual,' 'order invoices,' and 'shipping labels' are used accurately and effectively. To further enhance the lexical resource, consider incorporating more sophisticated vocabulary related to technical issues or customer service interactions. For example, instead of 'the printer would shut down halfway through every job,' you could say 'the printer malfunctions mid-process.' This would add more nuance and precision to your writing.

Grammatical Range & Accuracy

The letter demonstrates a strong command of grammar with a variety of sentence structures used effectively. There are only minor errors, and these do not impede understanding. The punctuation is generally accurate. To achieve a higher score, ensure that all sentences are grammatically flawless and that a wider range of complex sentence structures are used with complete accuracy.

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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