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Letter

Band 6+: Your internet connection has been slow and intermittent Write a letter to your internet service provider to complain about. In the letter: - Describe the problem and why you are unhappy - Arrange for an engineer to visit your home - Request a reduction in your bill

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Note: Both the topic and the answer were created by one of our users.

Dear Sir,

I am writing to express a problem that i have been facing from a week.

I am Mohit Sharma and i am a resident of New Bank Colony.

I took a internet connection from your company on April 24th. At first, everything was fine but slowly i noticed that the internet was very slow. It takes few minutes to download anything. I specially chose your company because i heard about your fastest internet connection but it seems that everything is wrong. As i am netflix user, i need a high speed network to enjoy movies.

Sir, i would kindly appreciate it if you could send an engineer to check the connection of my house. My parents and younger brother are also dependent on wifi to watch television as well use mobile phones. I would be great thing if you could provide some reduction in my bill as i have not used much data because of its slow speed.

I hope you will look into this matter at your earliest convenience and provide me a best customer service.

Yours faithfully,

Mohit Sharma

Word Count: 183

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Overall Band Score

6
(+/- 0.5)
Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.
Grammar Mistakes: N/A
Vocabulary Repetition:
internet: 3
connection: 3
Try using synonyms for the above words

Task Response

8
The letter appropriately addresses all requirements of the task, clearly describing the problem, requesting an engineer visit, and asking for a bill reduction. The tone is polite and the purpose is clear. To improve, consider adding specific details about the times the internet is slow or intermittent, and quantify the expected bill reduction.

Coherence & Cohesion

5
The letter is generally coherent and the purpose is clear. However, the organization could be improved by using more distinct paragraphs to separate the different points (problem description, request for engineer, bill reduction). Transitions between ideas could also be smoother to enhance the flow.

Lexical Resource

5
The vocabulary used is adequate for the task, but it could be more varied and precise. Consider using stronger adjectives and adverbs to describe the problem and your dissatisfaction. For example, instead of 'very slow,' you could say 'unacceptably slow' or 'frustratingly slow.'

Grammatical Range & Accuracy

5
There are several grammatical errors that affect the clarity of the letter. Pay attention to subject-verb agreement, correct tense usage, and article usage. For example, 'a problem that i have been facing from a week' should be 'a problem that I have been facing for a week.' Proofread carefully to catch these errors.

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