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Letter

Band 6+: Your internet connection has been slow and intermittent Write a letter to your internet service provider to complain about. In the letter: - Describe the problem and why you are unhappy - Arrange for an engineer to visit your home - Request a reduction in your bill

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Note: Both the topic and the answer were created by one of our users.

Dear Sir/Madam,

I am writing this letter reagarding the complain about our poor internet service for a few weeks. This connection is extremely slow and disconnects frequently in between something important resulting in significant inconvience.

As I am working from home and I totally rely on internet for online meetings and some other important office tasks but the bad service interrupts my productivity and extends my working hours unnecessary. As per contract, this must not be happen as it does not meet the standards of internet service so I am not satisfied with the internet connection.

I would like you to arrange an engineer to visit my home as soon as possible to fix this issue permanantly. I would not be available at home specially on weekends but will be at home after 0500 pm in week days. I would like to know if the problem is due to cables or some other reasons.

Furthermore, due to inconvience and distruption in my work for long time, I believe it would be reasonable to receive reduction in my monthly bills when the service was unrelaible.

I look forward to your prompt response and I hope you will resolve this problem shortly.

Your’s faithfully

Jane

Word Count: 203

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Overall Band Score

6
(+/- 0.5)
Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.
Grammar Mistakes: N/A
Vocabulary Repetition:
internet: 4
service: 4
would: 4
Try using synonyms for the above words

Task Response

8
The letter appropriately addresses all requirements of the task, clearly describing the problem, requesting an engineer visit, and asking for a bill reduction. The tone is suitable for a formal complaint. To improve, consider adding specific examples of the impact of the poor internet service and being more direct about the desired amount or percentage of bill reduction.

Coherence & Cohesion

5
The letter is generally coherent, but the organization could be improved for better flow. Consider grouping related ideas together more explicitly. For example, you could dedicate a paragraph solely to the inconvenience caused by the poor internet service before moving on to the request for an engineer visit. Also, ensure each paragraph has a clear focus and transitions smoothly to the next.

Lexical Resource

5
The vocabulary is adequate for the task, but there's room to enhance it with more precise and varied word choices. For instance, instead of 'bad service,' you could use 'unreliable service' or 'substandard connectivity.' Also, try to incorporate more specific vocabulary related to internet services and technical issues to demonstrate a better command of the topic.

Grammatical Range & Accuracy

5
The letter contains several grammatical errors that affect clarity. Pay close attention to subject-verb agreement, correct tense usage, and article usage ('a,' 'an,' 'the'). For example, 'reagarding the complain' should be 'regarding the complaint,' and 'this must not be happen' should be 'this must not happen.' Proofread carefully to catch these errors and consider using grammar-checking tools to identify areas for improvement.

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Your internet connection has been slow and intermittent Write a letter to your internet service provider to complain about. In the letter: – Describe the problem and why you are unhappy – Arrange for an engineer to visit your home – Request a reduction in your bill

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