Context: You recently ordered a book online, but when the package arrived, it was the wrong book. Instructions: Write a letter to the online store's customer service. In your letter, you should: Explain what you ordered and what you received instead. Describe the issue this mistake caused. State what you would like the store to do about the problem.

Dear madam/sir I am writing this letter to express my disappointment about the book you sale on shopee. Yesterday, I purchased a book from your online store and suprisingly I received the wrong book. I do not know what this kind of case could be possibly happened with your five-star store. When I open the […]