User Written IELTS Writing Task 1 Answers

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You purchased a mobile phone from an online store a week ago, but you’ve encountered several issues with it since receiving it. Write a letter to the online store’s customer service department complaining about the faulty mobile phone. You should mention: – The specific problems you are experiencing with the phone – What steps you have already taken to try and resolve the issues – What you expect the online store to do to rectify the situation