The charts below show the information about a US bus company between 1999 and 2003. Summarise the information by selecting and reporting the main features, and make comparisons where relevant.

The bar graphs present data about the performance of a particular bus company, with regard to its buses arriving on time, and how many complaints were made by passengers in five succeeding years. Overall, the target rate of buses arriving on time declined each year, while the actual rate fluctuated but generally exceeded the target […]