The charts below show the performance of a bus company in terms of punctuality, both actual and target (what actually happened compared to what the company was trying to achieve), and the number of complaints and passengers.

The charts show the percentage of services arriving on time compared with the target, and the number of complaints per thousand passenger journeys between 1999 and 2003. Overall, actual on-time performance was always below the target, although it generally improved after 2000. Meanwhile, the number of complaints fluctuated but showed an overall upward trend, reaching […]