The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010. Write a short report for a university lecturer describing the information shown below. Write at least 150 words.

The given charts illustrate the outcome of a questionnaire which asked newcomers to the Parkway Hotel how they rated the hotel’s customer service. The same questionnaire also asked 100 guests from 2005 to 2010. It can be clearly seen that the hotel’s customer service was rated most satisfactory in 2005, with a proportion of 45%, […]