The first bar chart depicts the actual and target proportion of punctual buses, while the second chart shows information about how the quantity of complaints varied in five consecutive years from 1999 to 2003.

The first bar chart depicts the actual and target proportion of punctual buses, while the second chart shows information about how the quantity of complaints varied in five consecutive years from 1999 to 2003. Overall, although the objectives of buses arriving on time moderately decreased over time, the company always failed to reach their goals, […]