write a letter to a taxi company, complain about a bad experience with one of their drivers. - tell them how you feel about the experience - explain the issue/situation - what do you want the company to do

Dear Sir, I hope this message finds you well. The reason for this letter is, let you know about the inappropriate behaviour from one of your driver with me. Recently I booked the taxi from your company, from Toronto to Berry. First of all yhe departure time was 9 AM, but unfortunately driver arrived late […]