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Letter

Band 5+: write a letter to a taxi company, complain about a bad experience with one of their drivers. - tell them how you feel about the experience - explain the issue/situation - what do you want the company to do

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Note: Both the topic and the answer were created by one of our users.

Dear Sir,

I hope this message finds you well. The reason for this letter is, let you know about the inappropriate behaviour from one of your driver with me.

Recently I booked the taxi from your company, from Toronto to Berry. First of all yhe departure time was 9 AM, but unfortunately driver arrived late at the destination. Apprantely I didn’t excelate the matter and let it go. But after some time while the vehicle is on the highway, the driver started the rash driving and didn’t follow the speed limit.

So, I asked him to follow the safety protocols of the highway, however he started to abusing and talking rudely with me, and I said that “I’m going to report you”. After that he was threating me that he would leave me on the middle of the highway and cancle the ride.

Thus, I’m writting this letter to let you know about your driver behaviour with the customers. However, I’m applying for the refund and firing that driver.

Thank you.

Word Count: 171

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

driver: 4

highway: 3

Try using synonyms for the above words

Task Response

6.5

The letter addresses all parts of the task. The complaint is clear. However, the structure could be improved for better clarity and impact.

Coherence & Cohesion

4.5

The letter's message is understandable, but the numerous grammatical errors and awkward phrasing disrupt the flow and make it difficult to follow smoothly. Improved sentence structure and clearer transitions are needed.

Lexical Resource

The vocabulary used is adequate, but more precise and sophisticated language would enhance the letter's impact. Some word choices are inaccurate or inappropriate for a formal complaint.

Grammatical Range & Accuracy

The letter contains numerous grammatical errors that significantly affect clarity and overall impression. A thorough review of grammar rules and sentence structure is necessary.

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