Letter

Band 5+: ou recently bought an electronic device from an online store, but it stopped working after a few days. Write a letter to the company. In your letter: describe the problem with the product, explain what you did to fix it, say what you would like the company to do. Write at least 150 words.

See all user-written answers on this topic

Skyrocket your IELTS band score by 1-2 points in under a month with our premium plan!

Note: Both the topic and the answer were created by one of our users.

Dear Sir or Madam,

I am writing to let you know that I bought a “Ray Ban Meta 2” in Variantiss Store, and it was damaged.

Firstly, on March 17th,2026, I bought new sunglasses with camera called “Ray Ban Meta 2” on the website, I recieved a discount, because my brother bought the same ones. I was truly enjoyed, and I have been waiting one week for the glasses.

Secondly, when I noticed that the glasses had arrived, I downloaded Meta app in my phone to try it, but I found a real problem in the audio of my recordings. The glasses are not able to grab sound, it is an important problem, because I cannot make videos to Tik Tok.

Finally, I would like the store give me some recommendations about how I can solve this problem or it is neccessary to change for other one. I prefer the second option, because I feel more comfortable having a new product.

I look forward to hearing from you.

Yours faithfully,

Luciano M.

Word Count: 172

Check Your Answer On This Topic?

Check My Answer

Generate A Band-9 Sample Answer?

Generate A Sample

Overall Band Score

5.5

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

bought: 3

because: 3

problem: 3

Try using synonyms for the above words

Task Response

The letter adequately addresses the task by describing the purchase, explaining the damage, and stating the desired action. There are some minor lapses in providing specific details and clarity. To improve, focus on providing more concrete details about the damage and desired resolution. For example, specify the type of audio issue and be more direct about requesting a replacement or refund.

Coherence & Cohesion

The letter is generally coherent, but the flow could be improved with better transitions between points. The organization is clear, but some sentences feel somewhat disconnected. Consider using more cohesive devices to link ideas more smoothly.

Lexical Resource

The vocabulary is adequate for the task, but there's room for improvement in using more precise and varied language. While the vocabulary is generally appropriate, expanding the range could enhance the letter's impact.

Grammatical Range & Accuracy

The letter contains grammatical errors that occasionally impede understanding. While the basic sentence structures are correct, there are issues with verb tense, article usage, and sentence construction. Focus on improving accuracy in these areas to enhance clarity.

Answers On The Same Topic:

See All

write a letterto the singer in your letter say how you feel about his performance ,give details of your musical activities ,explain how you would like him to help you with your musical activities

Dear Nisa, I am writing to you about a concert and through your songs were very good. I attend your performace last week, and I would like to share my feelings about a soing thhat change my life. Your performance in this city was very good, the way you sang the lyrics of My Life […]

Band 6+

See All