Letter

Band 5+: ou recently bought an electronic device from an online store, but it stopped working after a few days. Write a letter to the company. In your letter: describe the problem with the product, explain what you did to fix it, say what you would like the company to do. Write at least 150 words.

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Dear Sir or Madam,

I am writing to enquire about an issue regarding my recent kitchen appliance purchase.

I have bought Bork waffle maker with additional option to heat up the bread in the store on the 788 Bank street. Its has specific number 509930022, in gray colour and stainless steel holder.

I have been using this applience for one week and noticed that heating options is unavailable. When I am making waffles everythig works properly, however when I switched on hitting option it showed an error. I tried to reset it, but it did not work.

I was wondering if I could bring it in the store and mechanics will be able to see what happend to this. If this impossible I would like to recieve full refund and find a new waffle maker. Please, let me know about any further action.

Tnank you in advance,

Best regards,

Tom Shelby.

Word Count: 151

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

The letter addresses all parts of the task, describing the appliance, explaining the problem, and stating the desired action. There are some minor language errors, but they do not impede understanding. To improve, pay closer attention to grammar and word choice.

Coherence & Cohesion

The letter is generally organized, but the flow could be improved with better transitions between ideas. Consider using more cohesive devices to link sentences and paragraphs more smoothly. For example, you could use phrases like 'In addition to this' or 'Therefore' to clarify the relationships between your points. Also, ensure that each paragraph focuses on a single main idea to enhance clarity.

Lexical Resource

The vocabulary is adequate for the task, but there's room to enhance it by using more precise and varied language. For instance, instead of saying 'heating options is unavailable,' you could say 'the heating function is malfunctioning.' Try to incorporate more specific and descriptive words to make your writing more engaging and effective. Also, double-check the spelling of words like 'appliance' and 'receive'.

Grammatical Range & Accuracy

The letter contains several grammatical errors that affect clarity. Pay close attention to subject-verb agreement (e.g., 'Its has' should be 'It has'), correct tense usage, and article usage. For example, 'this applience' should be 'this appliance'. Also, review sentence structure to ensure it is grammatically sound and easy to understand. Proofreading carefully before submitting can help catch these errors.

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