You are the manager of a restaurant that has received a letter of complaint about poor service from a member of your staff. Write a letter of apology to the person who has complained. In your letter, - say how sorry you are that the person has had a poor experience - explain what action has been taken against the staff member - offer a free meal for four people at the restaurant as a gesture of goodwill

Dear Sir or Madam, I am writing to sincerely apologize about your negative experience at our restaurant. Firstly, the reason for this was that we were extramly sorry for the occurence of such a harrowing experience due to insufficient service from our staff. We would like to make amends and create a favorable reception following […]