You recently bought a new smartphone, but it has a significant fault. Write a letter to the shop where you bought the phone. In your letter: - describe the problem with the phone - explain what happened when you contacted the shop before - say what you would like the shop to do now

Dear Sir or Madam, I am writing to report the faulty cell-phone I purchased from your shop two days ago. I am extremely disappointed by the customer service provided by your employees. Upon checking the phone after first battery charge, I came to know that it did not supported 5G networking as claimed by your […]