Letter

Band 6+: You recently bought a new smartphone, but it has a significant fault. Write a letter to the shop where you bought the phone. In your letter: - describe the problem with the phone - explain what happened when you contacted the shop before - say what you would like the shop to do now

See all user-written answers on this topic

Skyrocket your IELTS band score by 1-2 points in under a month with our premium plan!

Note: Both the topic and the answer were created by one of our users.

Dear Sir or Madam,

I am writing to report the faulty cell-phone I purchased from your shop two days ago. I am extremely disappointed by the customer service provided by your employees.

Upon checking the phone after first battery charge, I came to know that it did not supported 5G networking as claimed by your sales-man. I was in utter shock to see its substandard performance because this phone was too costly to pay the hefty amount of eighty thousand rupees.

Following this, I contacted your customer complaint center. To my dismay, your customer-care member blamed me for this mishap by raising the objection of not checking the credibility of the product right after recieving it in the shop. Eventhough I have witnessed many companies entertain complaints until the time-period of warranty.

Therefore, I request you to please make sure to conduct customer care training for your staff so that they can listen to the concerns of cutomers with patience and handle with kindness. Would you kindly replace my hand-set with 5G model? I shall appreciate if you refund my full payment owing to unavailability of claimed version.

I am looking forward to your swift response. I shall be thankful for your early consideration to this matter.

Yours Faithfully,

Anam Batool

Word Count: 211

Check Your Answer On This Topic?

Check My Answer

Generate A Band-9 Sample Answer?

Generate A Sample

Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:

customer: 3

Try using synonyms for the above words

Task Response

The letter adequately addresses the task by describing the problem, explaining the previous contact with the shop, and stating the desired action. There are some minor lapses in tone and formality, and the organization could be slightly improved. To enhance the response, focus on maintaining a consistently professional tone and ensuring a clear, logical flow of information.

Coherence & Cohesion

The letter is generally well-organized and the purpose is clear. However, there are some areas where the flow could be improved. For instance, the transition between describing the problem and explaining the previous contact with the shop could be smoother. Consider using more explicit linking words or phrases to connect ideas and ensure a more logical progression.

Lexical Resource

The vocabulary used is adequate for the task, but there's room for improvement in terms of variety and precision. While words like 'substandard' and 'hefty' are appropriate, incorporating a wider range of vocabulary could enhance the letter. For example, instead of 'customer-care member,' you could use 'customer service representative.' Also, ensure that the vocabulary is used accurately and naturally within the context.

Grammatical Range & Accuracy

The letter demonstrates a reasonable command of grammar, but there are noticeable errors that affect clarity. For example, 'did not supported' should be 'did not support,' and 'recieving' should be 'receiving.' Pay closer attention to verb tense agreement, correct spelling, and appropriate use of articles and prepositions. Proofreading carefully can help minimize these errors.

Band 6+: You recently bought a new smartphone, but it has a significant fault. Write a letter to the shop where you bought the phone. In your letter: - describe the problem with the phone - explain what happened when you contacted the shop before - say what you would like the shop to do now

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Other Topics:

You recently bought an item from the store and are not satisfied with it. In your letter, explain what you bought, why you are not satisfied with it, and what you would like the manager to do.

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Other Topics:

Plans & Pricing

Free

Premium