Letter

Band 9: You recently bought an item from the store and are not satisfied with it. In your letter, explain what you bought, why you are not satisfied with it, and what you would like the manager to do.

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Dear Sir or Madam,

Yesterday evening, I bought a blouse from your store. It is a small blue blouse with floral decoration, a high collar, yellow buttons, and short ruffled sleeves. When I arrived home, however, I noticed that the stitching on the inside is torn, and that one of its buttons is missing.

I am not satisfied with the blouse I bought, so I would like to change it. I read on your website that refunds and item exchanges are possible, so I plan to exchange the blouse I currently have for another. I still have the receipt with me, and I will be bringing it along with my blouse to your store later in the afternoon. Rest assured that I have not done anything to the item I bought. Furthermore, I wish for the manager to ensure that all clothing in H&M is of good quality so that this issue does not happen anytime soon. Thank you,

Best regards,

Jessica Norhook

Word Count: 163

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
A2 - Upper Beginner
Consider using more varied and advanced words.

Grammar Mistakes: N/A

Vocabulary Repetition:

blouse: 5

bought: 3

Try using synonyms for the above words

Task Response

The letter fully addresses all three task requirements: it clearly explains what was bought (a blue floral blouse), why the writer is dissatisfied (torn stitching and missing button), and what action is requested (exchange the item and ensure quality control). The tone is appropriate and polite, and the letter is well-structured with a clear purpose. Minor details, such as mentioning the store name, do not detract from the overall effectiveness. The response is complete, relevant, and sufficiently detailed, meeting the highest standards for Task Response.

Coherence & Cohesion

The letter is exceptionally well-organized and easy to follow. The purpose is clear from the start, and each paragraph flows logically: the purchase description, the problem, and the desired resolution. Cohesive devices are used naturally and effectively, and paragraphing is skillfully managed.

Lexical Resource

The vocabulary is precise and appropriate for the context, with a good range of descriptive terms (e.g., 'floral decoration', 'high collar', 'short ruffled sleeves'). The language is natural and sophisticated, and the tone is appropriately formal yet personal. There is no repetition or awkward phrasing.

Grammatical Range & Accuracy

The letter demonstrates a wide range of grammatical structures used with full control. Sentences are varied in length and complexity, and punctuation is accurate throughout. There are no noticeable errors, and the grammar is consistently correct.

Band 9: You recently bought an item from the store and are not satisfied with it. In your letter, explain what you bought, why you are not satisfied with it, and what you would like the manager to do.

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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Task Response

Coherence & Cohesion

Lexical Resource

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