You recently ordered an item online, but it arrived damaged. Write a letter to the online store. In your letter: Describe what you ordered Explain the condition of the item when it arrived Say what you want the store to do about it

Dear mam , I recently ordered some crochet yarns and a few hooks. The yarns were multi colored and one ball was around 8.5 cm every ball was made with cotton and the hooks were purple in color and were made with metal . I ordered them from your online website and was really enthusiatic […]