Several governments have started to test the utilization of independent AI systems to make adninistrative choices like issuing fines or determining welfare eligibility. Such decision negatively affected to public’s trust and created mistakes. The following essay is going to explain the reaction of society, and will provide steps of the possible solution for improving innovative systems to work fairly and effectively.
When people can not comprehend the way difficult mechanisms work, they become more suspicious of the results such devices show. That kind of distrust especially occurs in the usage of newly invented machines and systems. This might be explaind by a common believe that anything new could contain some hidden drawbacks even if it works completely fine. For example, back that time, when the former calculators were displayed in stores people were claiming that such technology would not solve the problems correctly.
However, to build trust between citizens and AI systems people responsible for PR of this system should follow some steps. Firstly, it is essential to put appealing advertisements near offices and banks. The more ads have somerthing familiar the better will be acceptance. Again, elderly people and even adults treasure things they know from the past. The second is to explain how AI works by broadcasting cartoons in kids channels. Because if children can simply introduce government’s plan to their parents and encourage them to explore AI more. Lastly, government itself should assure if their system functions right every month. They have to hire professional programmers in order to do so. The step above is really important to not to fail citizens’ expectations.
In conclusion, unclearness of work process is the main reason why people could not trust newly created AI system. Additionally, it is important to have valid reputation amongst people of all ages by making ads, producing shows, and , the most necessary step, to truly improve the system individuals deserve.