Between January and June the line graph tracks how visitors to a U.K. tourist information centre chose to make enquiries—in person, by telephone, or through letter and e‑mail.
At the start of the year telephone calls dominated, while personal visits and written queries followed some way behind. The pattern remained steady until mid‑March, when written correspondence began to slump and face‑to‑face enquiries started to climb sharply. From April onward this divergence widened: letters and e‑mails continued their downward slide, telephone demand levelled off, and walk‑ins accelerated.
May saw the most pronounced shift: written requests tumbled, phone calls held roughly the same volume they had maintained since March, and personal visits decisively overtook every other channel.
By June the contrast was dramatic. Letters and e‑mails dwindled to about 380 requests, telephone enquiries plateaued at roughly 1 600, and in‑person questions surged to around 1 900, making the service desk the clear first choice.