costumer service roles have upsurge over the year which lead to a decline in human communication. While other individual may believe that it will enchance and may decrease the costs, others are stressed due to the loss of compassion and empathy which lead to a poor communication through personalized service. In my opinion, machine are way better and affordable and became easy over the year which is a good thing for all the generation .however, I do think we should limit our uses of them and definitely stop relying on them.
On one hand, there are many benefits of the automation in costumer services.
To begin with, they are simple and easy to use which is a very good thing especially for younger generation, because they know how the machine work due to them using the electronic devices almost everyday. Fouthermore, they are inexpensive and affordable for many people which means everyone get the chance to use it. Unlike human staff, they are available 24/7 hours and can be operated all day and night which is convivent for the people in different timezone.
On the other hand, people think that they replace the real workers and are worried about less communication and empathy. Firstly, it might be a bit challenging for the elderly to get used to it. Because they aren’t familiar to the devices especially automatic system. Moreover, human interacation may diminish which will be a big problem and lead to stress and anger since people won’t be patient.
In conclusion, I believe we should definitely avoid replying on operated machine because they aren’t always accurate.