Band 6+: There have been some problems with the bus service, especially its reliability, in your area over the last two weeks. Write a letter to the manager of the bus company. In your letter • describe what the problems are • explain how these problems are affecting you • suggest what you would like the company to do

Dear Maritime Transport Manager,

I am writing to share my displeasure with the bus route 1223 on University Avenue. For over two weeks, I have experienced a deterioration in its service quality. The bus is constantly delayed and does not keep to its schedule, as a result, my school and work life have been significantly impacted by its tardiness.

I am a final year student at the University of Brimestone, and I work part-time at the shopping centre, as a result, I rely heavily on the bus system for my transportation. Due to the recent decline in punctuality, I unfortunately have missed out on taking a final exam in school, and my pay has been severely impacted due to missed shifts at work. Consequently, my GPA has dropped for the semester, and I had to borrow money to cover my rent last month. I have been deeply impacted by the inefficiency of the bus system, and I hope this problem will be rectified swiftly.

To ensure this issue is resolved, I will suggest conducting an internal investigation to detect the cause of the persistent delays. This will offer full transparency in the system and identify possible areas where inefficiencies can be improved. Thank you for your time and consideration. I do hope you utilise my suggestion and improve your service.