Band 6+: There have been some problems with the bus service, especially its reliability, in your area over the last two weeks. Write a letter to the manager of the bus company. In your letter • describe what the problems are • explain how these problems are affecting you • suggest what you would like the company to do

Dear Mr. Jackson,

I have been a daily commuter with your bus service A to Z travels since last 3 months. I was highly impressed by the cleanliness, punctuatility and frequency of the buses, and I considered it as the most reliable service in the area. Since last two weeks, there have been mutilple problems. Firstly, the buses had not been on time and secondly the frequency has significantly reduced.

I am a Supply Manager in a food processing company and being on time is very critical for me. As the buses have been late, I am unable to reach the office on time and the food supplies are impacted which is causing a lot of trouble to all the consumers in the area. Buses scheduled for a particular time are cancelled on spot. without prior notice, due to which time is wasted in waiting at the bus stop.

To overcome these issues, I would recommened you to increase the frequency of the buses so that wait time can be reduced. In case, the bus is cancelled, the commutter should be notified in advance so that alternate arrangements can be made.

Your concern in this matter will be highly appreciated.

Thanks,

Keshav