Band 6+: You bought a set of China tea cups from a famous department store, as a Christmas present for your sister. When you reached home, you found that a few cups were broken. You went back to exchange the damaged cups, with the receipt, but the sales executive refused to take them back. Write an email to the store manager in about 150-200 words. Your email should do the following things: State what problem you had with the purchased item. Complain about the inability of the sales staff to address the problem. Describe how you want the store to solve the problem to your satisfaction.

Dear Sir/Madam,

The purpose of my writing today is to complain about the unpleasant experience last week at your store.

I purchased a set of China tea mugs from your supermarket as a Christmas gift for my sibling. Although I requested your staff to check for any breakage while packing, I found 2 broken cups when I arrived home.

Consequently, I rushed back to your shop to get the cups replaced. However, to my surprise, the salesperson flatly refused to address the problem and blamed me for the careless handling of the product. Having said that, I would like to complain about the disrespectful and impolite behavior of your staff.

Moreover, I never expected such unprofessional customer service from a reputed brand like yours. Indeed, I would like you to get the tea set returned and issue me a refund. On top of that, I want you to place an additional inspection for all fragile items before being packed to avoid such issues in the future.

I am looking forward to seeing how my suggestions translate into prompt actions from your side. Your kind cooperation would be greatly appreciated.

Yours sincerely,

Bhagesh Puri