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Letter

Band 6+: You have recently ordered an item through the Internet, but you are not happy with the product. Write to the company. In your letter: describe what you purchased explain why you are not happy with the product tell them what you would like them to do about it You should write at least 150 words. You do NOT need to write any addresses. Begin your letter as follows: Dear Sir or Madam,

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Note: Both the topic and the answer were created by one of our users.

Dear Sir/Madam

I am writing this letter to complain about the product which I bought from your website using internet.

Just a few days ago, I bought a remote controlled car toy for my nephew but when I received your product, I was very disappointed because the quality of the product was very cheap; as soon as I grabbed the car I was able to feel the thin plastic which would break in few days.

At this point, I am very frustrated because my nephew’s birthday is coming in few days and I do not have any gift for my nephew. Currently, I am out of the city as well, so I do not have any other option to purchase a gift for my nephew.

However, I would like you to please send me a new and good quality toy car for my nephew’s birthday. Moreover, I would like you to compensate me for all the problem which your product gave me by delivering my order to my house in 2 days, so that I can assure that the gift is perfect for my nephew. I hope you understand my situation and take some serious steps toward my complaint. Have a great day.

Yours sincerely,

Pushpinder Harjai

Word Count: 207

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Overall Band Score

6.5

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

product: 4

which: 3

nephew: 3

would: 3

Try using synonyms for the above words

Task Response

7

The letter adequately addresses all parts of the task. The description of the product and reason for complaint are clear. The requested action is also stated. Minor improvements in clarity and structure could elevate the response.

Coherence & Cohesion

6

The letter's message is mostly understandable. However, some sentences could be restructured for better flow and clarity. The connection between paragraphs could be smoother.

Lexical Resource

6.5

The vocabulary used is appropriate for the context. While there is a good range of words, more precise and sophisticated language could enhance the letter's impact.

Grammatical Range & Accuracy

5.5

There are some grammatical errors that affect the overall coherence and accuracy. Improving grammatical accuracy will significantly enhance the letter's quality.

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