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Letter

Band 6+: You recently bought a mobile phone online, but when it arrived, it was broken. Write a letter of complaint to the shop.

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Note: Both the topic and the answer were created by one of our users.

Dear Customer Service Team

I am writing to voice my displeasure with a mobile phone. I purchased from your online store on 26th August 2025. Unfortunately,the product arrived with significant technical defects.

Firstly, the battery does not charge correctly,which renders it impossible to use a mobile phone for more than a short time. In addition,the screen turns off unexpectedly,while I am playing which causes serious disruption and create more issue. As a result,the product cannot be used effectively for it is intended purpose.

Therefore,I kindly request that you either provide a substitute a mobile phone or issue a full refund at your earliest opportunity. I would also appreciate it if you could arrange for the defective product to be collected at no extra cost to me.

I look forward to receiving your prompt response.

Your faithfully

Alex Kris

Word Count: 138

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Overall Band Score

6
(+/- 0.5)
Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.
Grammar Mistakes: N/A
Vocabulary Repetition:
mobile: 3
phone: 3
product: 3
Try using synonyms for the above words

Task Response

7
The letter appropriately addresses all requirements of the task. The purpose of the letter is immediately clear, and the issues with the phone are explained well. The request for action is also clear and reasonable. To improve, ensure that the tone is consistently professional and that the language used is precise. The letter falls short of the required 150 words.

Coherence & Cohesion

6
The letter is generally coherent and logically organized, presenting the issue and the desired resolution clearly. However, the flow could be improved with better use of cohesive devices to connect ideas within and between paragraphs. Consider using a wider range of transition words and phrases to enhance the connection between sentences and ideas.

Lexical Resource

6
The vocabulary used is adequate for the task, but there's room for improvement in terms of variety and precision. While the language is functional, incorporating more specific and descriptive words could enhance the impact of your complaint. For example, instead of 'significant technical defects,' you could specify the nature of the defects more precisely.

Grammatical Range & Accuracy

5
The letter contains grammatical errors that affect clarity. Focus on improving sentence structure and ensuring correct subject-verb agreement. Pay close attention to punctuation, especially the use of commas and articles. Reviewing basic grammar rules and proofreading carefully can help reduce these errors.

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