Letter

Band 5+: You purchased a product online, but it arrived damaged. Write a letter to the customer service department of the company. Include the following: 1. Details of your order 2. The issue with the product 3. What you want the company to do

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•Formal-Letter to complaint

Dear Sir/Madam,

I am writing with regard to the fproduct whila hild I recently fourchased from your companys bet it arrived damaged ta

I recently fourchased Skechers shoes Yomen Jomen size 6 farom your official website. I am dissatisfied afer opening the box as was all not only all torn bat also lostes like wied

I have attached several fpiratios of the product damaged, and also fprovide the details of eerder number and reference number, so you can check the date when I placed the order

I would like to replace my shoes wirth news one as I do not want the refund of shoes.

Thank you for your time and consideration. I look forward to hearing from you soon.

Yours faithfully,

Drishti Bedi

Word Count: 127

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

The letter appropriately addresses all requirements of the task, providing details of the order, the issue with the product, and the desired resolution. There are a few minor grammatical errors, but they do not significantly detract from the overall quality of the response. To improve, focus on refining sentence structure and ensuring accurate word usage. The letter falls short of the required 150 words.

Coherence & Cohesion

The letter's organization is generally clear, but the flow is disrupted by grammatical errors and awkward phrasing. Improve coherence by ensuring each sentence logically connects to the next and by using clearer transitions between ideas. Paragraphing is adequate but could be enhanced by focusing each paragraph on a single, well-defined aspect of the complaint.

Lexical Resource

The vocabulary used is adequate for the task, but there's room for improvement in terms of precision and variety. Consider using more specific and descriptive language to detail the damage to the product and your desired resolution. For example, instead of 'all torn,' you could describe the specific tears or damages.

Grammatical Range & Accuracy

The letter contains several grammatical errors that affect clarity. Focus on improving sentence structure, verb tense consistency, and correct use of articles and prepositions. Pay close attention to punctuation, especially commas and apostrophes. Proofreading carefully before submission can help catch these errors.

Answers On The Same Topic:

You purchased a product online, but it arrived damaged. Write a letter to the customer service department of the company. Include the following: 1. Details of your order 2. The issue with the product 3. What you want the company to do

Dear Sir/Madam, I am writing to inform you about a damaged product I received from your online store. I recently ordered a [specific product, e.g., “Bluetooth speaker, model XYZ”] on [date], and it arrived on [date]. Unfortunately, when I opened the package, I noticed that the item was significantly damaged. The product has visible scratches, […]

Band 7+

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Band 5+: You purchased a product online, but it arrived damaged. Write a letter to the customer service department of the company. Include the following: 1. Details of your order 2. The issue with the product 3. What you want the company to do

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

You purchased a product online, but it arrived damaged. Write a letter to the customer service department of the company. Include the following: 1. Details of your order 2. The issue with the product 3. What you want the company to do

You purchased a product online, but it arrived damaged. Write a letter to the customer service department of the company. Include the following: 1. Details of your order 2. The issue with the product 3. What you want the company to do

You purchased a product online, but it arrived damaged. Write a letter to the customer service department of the company. Include the following: 1. Details of your order 2. The issue with the product 3. What you want the company to do

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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